Shipping Policy

At Athentinaa Jewelry, we’re committed to delivering your order as quickly and smoothly as possible.



Processing Time

All orders are processed within 1–3 business days.

You may cancel your order within 12 hours of placing it for a full refund.

After 12 hours, cancellations may still be possible, but a shipping/processing fee may apply if your order has already been prepared or shipped.

Once your order has been shipped, it can no longer be canceled.

Once your order is processed, you will receive a confirmation email with your tracking information.


 

Shipping Time

Estimated delivery time to the United States: 10–14 business days

Please note that shipping times are estimates and may vary due to factors outside our control (such as carrier delays, weather, or high demand periods).

 

 

Shipping Fees

Shipping is not free.

Our international shipping fee ranges between $29–$39 USD, depending on your location.

This fee covers:

✔ International delivery costs

✔ Carrier handling

✔ Tracking & logistics

✔ Shipping insurance

We work with trusted third-party logistics partners to ensure safe and reliable delivery worldwide.

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.


 

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 1–3 business days for tracking information to update.

If you experience any issues tracking your package, please contact us at support@athentinaa.com, and our team will be happy to assist you.

 

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at support@athentinaa.com.

We will assist you in working with the carrier to help resolve the issue.

Please note:

  • In some cases, you may be required to contact the shipping carrier directly for additional information or to proceed with an investigation
  • We are not responsible for delays caused by shipping carriers
  • We are not responsible for packages marked as “delivered” by the carrier

 

 

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order is returned to us due to an incorrect address, you may be responsible for additional shipping fees.

 

 

Customs & Duties

All orders are shipped internationally. In rare cases, customs fees or import duties may apply depending on your location.

These charges, if applicable, are the responsibility of the customer.


Contact

If you have any questions about your shipment, feel free to contact us at support@athentinaa.com.