FAQ

What materials are Athentinaa Jewelry pieces made of?
All Athentinaa pieces are crafted from premium stainless steel, finished with high-quality gold plating. Our jewelry is designed to be durable, elegant, and made for everyday wear.

Is your jewelry waterproof?
Yes 🤍 Our jewelry is 100% waterproof. You can wear it in the shower, at the beach, at the gym, or every day without worrying about tarnishing or fading.

 

 

Is Athentinaa Jewelry hypoallergenic?
Yes. All our pieces are nickel-free and hypoallergenic, suitable for sensitive skin.

Will the jewelry turn green or rust?
No. Our materials are specifically chosen to resist rust, fading, and discoloration when worn normally.

How long does shipping take?
Orders are typically delivered within 7–15 working days, depending on your location.

 

 

 

How much is shipping?
Shipping fees usually range between $29–$39 USD, depending on your country and exact address. The final shipping cost is calculated automatically at checkout.

Do you ship internationally?
Yes 🌍 We ship worldwide with tracked shipping.

Will I receive a tracking number?
Absolutely. Once your order is shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

What if my order is delayed?
If your order is not delivered within 15 days after shipment, we offer a full refund. Your purchase is fully protected.

 

 

Is your website secure?
Yes. Our website uses encrypted, secure checkout and trusted payment providers to protect your information.

 

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options shown at checkout.

 

Can I change my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible and we’ll do our best to help.

 

What is your refund policy?
We offer a 7-day return policy starting from the day you receive your order.

 

What if my item arrives damaged?
If your item arrives damaged, please contact us within 24 hours of delivery with photos, and we’ll take care of it right away.

Do you accept returns on sale items?
Sale items and gift cards are non-returnable.

 

 

 

Is Athentinaa Jewelry a real registered brand?
Yes. Athentinaa Jewelry is operated by Athentinaa Ltd, a UK-registered company, fully compliant with regulations.

Where is Athentinaa Jewelry based?
Our brand is registered in the United Kingdom, and we work with trusted international production and fulfillment partners.

 

 

 

Do you work with ambassadors?
Yes 💫 We collaborate with creators and ambassadors worldwide.

What do ambassadors receive?
Ambassadors receive:

✨ Free jewelry

✨ Exclusive discount codes

✨ Commission on every sale made through their code

Do ambassadors have to show their face?
No. Posting is flexible — you can show your face or just the jewelry, it’s totally up to you.

 

 

How can I contact Athentinaa Jewelry?
You can reach us anytime at:
📧 support@athentinaa.com
or via Instagram DM @Athentinaa_Jewelry. We usually reply within 24–48 hours.